Frequently Asked Questions

WHAT SESSIONS DO YOU OFFER?

We are happy to photograph Family, child, teen, senior, Motherhood or Maternity Sessions.

WHERE ARE YOU LOCATED?

We are located at 545 Foster Ave Coquitlam BC.

CAN WE DO OUTDOOR LOCATIONS?

We are happy to schedule outdoor photoshoots on location. You must arrive within 15 minutes of your scheduled photoshoot. If you chose another location you will be responsible for attaining any permits and paying for any entry fees that may be required at the location you chose.

WHAT TIME SHOULD I ARRIVE?

We ask that you arrive within 15 minutes of your schedule time. We are unable to add additional time to your session if you are late because clients are schedule immediately after one another.

WHAT IS YOUR CANCELATION POLICY?

We understand that emergencies happen, if you need to reschedule your photo session, you may reschedule with Two weeks notice. Last Minute Cancellations forfeit the retainer. Your new photoshoot date must be scheduled within 90 days of the session. Last minute cancellations and no shows will result in client forfeiting their retainer. If client reschedules photoshoot more then two times, the client will be invoiced a $150 rescheduling fee.

WHAT ABOUT HAIR AND MAKE UP?

Hair and Make Up may be purchased for $150 fee. You will work with our make up artist to create a professional and beautiful look. This will add an additional hour to your photoshoot schedule time to accommodate for the additional service. You are more than welcome to email us your look preferences prior to the photo shoot.

WHO WILL BE PHOTOGRAPHING MY PORTRAIT SESSION?

Kyle Cong is our portrait artist.

WHEN WILL I SEE MY IMAGES?

Immediately after your photoshoot we will set up the studio for your private viewing. You will preview a gallery of 40-100 unedited images. You will be able to purchase your products at this time.

WILL MY PHOTOS BE RETOUCHED?

Yes. Our standard editing includes; removing stray hairs, limited body contouring, remove skin blemishes and softening of wrinkles. We want you to love your portraits. We strive to make all of our editing as natural as possible.

Additional or extreme retouching may require an additional fee.

WHAT HAPPENS TO THE IMAGES I DON’T CHOSE?

All images are held for up to 90 Days from your photoshoot. You will view and chose the images you would like to purchase at the time of your ordering appointment immediately after your photoshoot. Images are never delivered or shown via online galleries. If you wish to come back and purchase more products or if a family member would like to view photos for purchase; you may contact the studio so we can arrange a private viewing.

WHEN WILL MY PRODUCTS BE READY?

Products purchase will be available 6 to 8 weeks from the date client places their order, and completes their payment. You may schedule to pick up your products at the studios or you may have items shipped to your home, shipping fees apply.

WHERE CAN I SEE YOUR PRICING?

You can view our Investment by contacting us at info@kylecongphotography.com. Our products start at $350 and our average investment is $2,500